Welcome to the Kirkbymoorside Surgery website. We hope that you find this website interesting and useful. Please do let us have any suggestions about how we can improve it because we will listen and we will make changes where we can.
Face to face appointments
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face to face contact and whenever possible and help stop the spread of coronavirus.
The Practice is open and if you need to see a GP please ring us on 01751 431254 or see our online consultation section. Our opening hours are as normal with phone lines open between 8am and 6pm Monday to Friday. Please do not come to the surgery unless you have an appointment.
If you are waiting for a check up please be assured that we will be in touch.
Appointments are being delivered face to face, online and on the telephone. We would like to reassure patients that if they need to be seen face to face this will be offered after discussion with a GP on the telephone. We have continued to provide face to face care since March and will continue to do so where there is clinical need. We are doing everything we can to keep patients and staff safe and we would like to thank you for your patience and understanding.
In August our reception team dealt with 1744 patient requests (not including booking appointments and requesting repeat medication), we issued 4390 prescriptions and there were;
- 811 telephone appointments
- 290 face to face GP appointments
- 532 face to face Nurse or Health Care Assistant appointments
- 36 online consultations
We are pleased to be able to offer to give our patients the choice of having an online consultation when it is helpful and convenient. You can now send a consultation or query via our online consultation service here. Further details are available in the online consultations section to the right.
All eligible patients have now been contacted. Our drop in Flu Clinic on Saturday 10th October saw 1357 patients vaccinated. Please contact us to book your flu vaccine if you were unable to attend our drop in Clinic. We have a number of catch up Clinics over the next few weeks and we would encourage all eligible patients to book an appointment.
Please note that people in the 50-64-year old age group without a health condition that puts you at risk from flu will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.
It is with sadness that we announce Dr Hughes will retire at the end of the year. Dr Hughes will be sorely missed by staff and patients alike for his dedication, care, kindness and commitment to the patients of Kirkbymoorside Surgery over the last 30 years.
GP survey results 2020
We are very grateful to those patient who completed the GP survey this year. We are very pleased that 98% of patients rated their overall experience of the Surgery as good. It is a testament to the hard work and dedication of our whole Surgery team who strive to ensure that we always do the best we can. To view the results please click here
When ordering your repeat prescription please leave 3-4 working days before collecting from your nominated Pharmacy. If you will run out of medication before this please contact your nominated Pharmacy to dispense your prescription urgently.
Working with other Practices during coronavirus
We have been working hard with other GP Practices to redesign how we provide Primary Care Services to our patients as we work through the Covid-19 outbreak. We are putting in place a new approach and you may see changes if you access services from the Surgery during this time. This approach will enable us to make sure that we continue to provide the services patients need in the days, weeks and months ahead. Our approach sees us working with other GP Practices in a new way by 'clustering together' to form a network to provide services over multiple sites. This means you may receive services somewhere other than the Surgery and may see someone other than your usual GP or Nurse.
Are you feeling unwell or worried about non-coronavirus symptoms?
Then you must still contact us by telephone. Our telephone lines are open from 8am to 6pm Monday to Friday and a GP can call you on the telephone or send you a link to a video consultation if you have a smartphone. If you need to attend the Surgery to see a GP this will be done in a safe way both for you and the GP. We are open for urgent and routine care.
Can you help the fight against COVID19?
Has your doctor or nurse said you are likely to have a COVID-19 infection? Or do you have these symptoms? Continuous new or worsening cough. High temperature and have had them for fewer than 15 days? Are you aged 65 and above or aged 50 to 64 with any of these illnesses?
- High blood pressure and/or heart disease
- Diabetes not treated with insulin
- Asthma or lung disease
- Stroke or neurological problems
- Weakened immune system due to serious illness or medication (e.g. chemotherapy).
- Liver disease
Then you could be eligible to join the PRINCIPLE trial and help the fight against COVID-19. The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. To find out more, please visit; www.principletrial.org
Coronavirus (COVID-19) advice
Stay at home if you have coronavirus symptoms
Stay at home for 10 days if you have either:
a high temperature (37.8 and above) – you feel hot to touch on your chest or back
a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Loss or change of smell or taste.
How long to stay at home
if you have symptoms of coronavirus, you'll need to stay at home for 10 days
if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms
If you have to stay at home together, try to keep away from each other as much as possible.
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.Here is a link for advice about staying at home.
Urgent advice: Use the NHS 111 online coronavirus service if:
you feel you cannot cope with your symptoms at home
your condition gets worse
your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
To reduce risk we ask everyone to telephone us. If you are unwell with non-covid symptoms please do still ring us as we offer telephone and video consultations. If after speaking to the GP they decide you need to be seen you will be given a time to attend the Surgery. Please do not attend the Surgery unless we have asked you to. If you need to update your details you can do so using the link at the bottom of this page. Repeat prescriptions must be ordered either by calling the surgery when we are open between 8am and 6pm Monday to Friday and choosing option 3 for prescriptions or using the NHS app or online services. You will no longer be able to collect prescriptions from the Surgery. You must tell us which Pharmacy you wish your prescription to be sent to electronically. Please order your prescription online or via telephone. If you do not have access to online services please speak to us.
We appreciate that all of the above measures are a major change in our normal practice but we need to ensure that we keep both our community and our staff safe.
Electronic Prescription Service
Thank you to all of those patients who have historically collected their prescription from the Surgery and who have now nominated a Pharmacy for their prescription to be sent to electronically. If you would like to nominate a Pharmacy of your choice then please let us know.
We upgraded to the next phase of the Electronic Prescription Service (EPS) which means that almost all our prescriptions are now processed electronically. Electronic prescriptions help save the NHS money. You will receive your prescriptions in the same way as you do now. Read more about EPS here.
If you are a patient at our practice you can now use the new NHS app, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS app to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use online services here at the Surgery you can continue to use this as well as using the app.
Mental health and wellbeing website
Recovery College Online offers information on a range of mental health and wellbeing topics, as well as an e-learning area. Information and courses are now available on the website for children and young people, their parents and carers, teachers and other professionals, as well as the existing information for adult mental health. Log on now at www.recoverycollegeonline.co.uk
ESCAPE-pain is a group education and tailored exercise programme for people with chronic joint pain or osteoarthritis. The programme runs twice weekly for six weeks. The programme will help you carry out normal activities, manage your symptoms, become more active and/or continue to exercise. Classes are run in Kirkbymoorside, Pickering and Malton. You can self-refer by completing the form at https://www.northyorkshiresport.co.uk/escape-pain or by telephoning 01423 226303.
Self-refer to Physiotherapy
Did you know that you can self-refer to the Physiotherapist instead of your GP referring you? YOURPHYSIO is the NHS Physiotherapy website for our area. The aim of the website is to provide help and information to assist you in the early management of common injuries and pain problems. It also offers detailed guidance on living with a long term condition such as osteoarthritis. If you feel you need to see a Physiotherapist then please click https://www.yourphysio.org.uk/
What can I do to help?
There are lots of things that patients can do to help the Surgery and in turn the NHS as a whole. The following information is available on our tv screen in the waiting room and you may find it useful.
Register for online services: Ordering your repeat prescription and booking appointments online is as easy as ordering your shopping or purchasing an item online.
Make sure your contact details are up to date: If you have moved recently, changed your name, changed your phone number then please let us know.
Text and email messaging: Please complete the consent form at reception to allow us to contact you via these methods.
Electronic prescribing service (EPS): Please let us know which Pharmacy you would like us to send your prescription directly too. This saves us time at reception and GP's do not have to sign 100+ prescriptions each day, it saves the NHS money in storage as every prescription which is printed has to be stored for a retention period.
Order medication in time: Try not to run out of your medication. If you do run out, ring us and let us know, do not leave a message on the repeat prescription line but speak to us instead. We will ask you to contact the Pharmacy to let them know that you require your prescription urgently to ensure they can dispense it quicker than routine prescriptions.
Only order what you need: Do not stockpile medication. Once medication leaves the Pharmacy it is not able to be given to any other patient even if you return it unopened.
Use your local pharmacy: Pharmacies do more than dispense prescriptions and medicines. Many also offer advice on bugs and viruses, minor ailments, tummy troubles, skin conditions and allergies. Treatment for common childhood illnesses and infections. Emergency contraception. Stop smoking treatment and advice. Screening and health checks.
We are a primary care centre: If you suspect you or someone else is having a suspected heart attack, stroke or life threatening emergency this is best managed by the Emergency Department. Call 999.
Summary Care record: Let us know if you would like additional information to be added to your summary care record.
Investigation results: If you have been seen by a consultant and they have asked for an investigation to be performed for instance an x-ray/ultrasound/MRI/endoscopy then the result of that investigation will go back to the Consultant. We will only be notified once the Consultant has written to us. Please contact the hospital directly regarding results.
Hospital appointments: We do not have access to the hospital booking system and are not aware of the specific waiting times at hospitals. Please contact the hospital directly.
Booking an appointment: Trust the receptionist. Book to see the right health professional. Is your problem ongoing? If so try to see the same doctor about it. Before booking another appointment, have you tried everything your doctor suggested last time? Cancel and re-arrange appointments if you will be late or can't make them.
Before your appointment: Plan what you are going to say. Consider answers to common questions. Prioritise your concerns. Is a friend more likely to help you explain? Bring them along. Consider what you are looking for. Treatment? An opinion? Reassurance? A referral? Consider writing it all down. Dress appropriately. Have a wash and try to be clean, especially if having intimate examinations.
In the waiting room: Turn up early. Log on and use the POD. If using a translator consider telling them about your problem whilst you wait. Consider taking off some of your layers in the waiting room in preparation for your examination. Try and be patient with us. If we are running late there is probably a good reason. Encourage your children to be on their best behaviour. Don't give them something to eat while you wait. Fill in a Family & Friends Test form. Read the information on the tv screen and browse the selection of leaflets and posters. There may be information in the waiting room which could be beneficial to you or a family member or friend.
In the consultation: Your doctor does not remember every detail of your medical history. Be realistic about what can be achieved in 10 or 15 minutes. If you have a list of problems, let us know at the beginning so we can decide what to focus on. Try not to go off topic with your answers. Expect to answer questions, lots of them. Be specific with timings of symptoms. Did it start today, yesterday or a week ago? Don't hide things. What are your ideas, concerns and expectations of us. Tell the truth. Don't make up answers or tell us what you think you want us to hear. Don't leave without getting your main question answered. Try and bring it up early. Turn your mobile off. If you forget and it rings, please don't answer it.
The treatment: Be involved in your treatment. If something did or did not work before let us know. Please respect our opinion. You are free to ask for a second opinion. Ask your doctor questions if you don't understand.
Examination tips: Cover your mouth when you cough. Encourage children to do the same. When a doctor is examining your chest breathe deeply but relatively quickly - 2 seconds in and 2 seconds out. Try not to talk while we are listening to your chest. If you are having an intimate examination please do not worry, we have seen everything before.
Stay well: Having your flu jab and other vaccinations is a quick and easy way to stop you becoming ill and spreading illness to others. Keeping your first aid kit and medicine cabinet well stocked at home will help you treat illnesses quickly yourself and mean you may not need to see your doctor.
Stay warm: Stay warm particularly during the winter months as cold weather can affect your health.
Sleeping well, exercising regularly, drinking enough fluids and eating the right foods will help you stay healthy and stop you becoming ill. You can get lots more information on staying well by clicking here.
Improving Access appointments
Please note the face to face service has been suspended due to COVID19. Video consultations are still being offered. We will let you know as soon as the service resumes. Did you know that you can now book evening appointments from 6pm to 8pm weekdays, Saturday mornings and bank holidays! You can be seen at one of our hubs at Tollerton, Kirkbymoorside, Helmsley, Pickering or Millfield Surgery in Easingwold. Please contact us to book an appointment. We also now offer digital video GP consultations each weekday evening between 6pm and 8pm.
North Yorkshire Connect
North Yorkshire Connect is a community directory for North Yorkshire. It offers local information from community and voluntary organisations that can provide advice and support. It also lists activities and things to do. Here is a short video to explain what North Yorkshire Connect is:
Fail to attends
Each month there are between 60-90 people fail to attend their appointment. If you are unable to attend your appointment even at short notice, please do always let us know so we can utilise the time for patients in need. You can cancel your appointment by either clicking the "cancel my appointment" link at the bottom of this page, email us on VOYCCG.B82077-Kirkbymoorsidesurgery@nhs.net or telephone us on 01751 431254. We are always looking at ways in which we can reduce this number. If you have any ideas that you think may help reduce this number please do contact us.
Long Term Condition Reviews
We are now recalling patients in their birthday month who have a long term condition i.e. diabetes, hypertension, kidney disease, COPD. We will now write, text or email you to invite you to book an appointment in your birthday month. This may mean you visit the Surgery twice in the first year while we get the system up and running but we hope it will be a much more beneficial system and hope to work with you closely to keep you as healthy as you can be.
National Diabetes Audit - helping to reduce diabetes and improve diabetes care
We are taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is call the National Diabetes Audit (NDS). If you have diabetes, non diabetic hyperglycaemia, impaired glucose tolerance or prediabetes, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security. For further information about how your data is used please click here for the NDA patient information leaflet. Taking part in the NDA shows that we are committed to reducing diabetes and improving care for people with diabetes. If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care. To view the NDA reports click here
Examinations and sickness certificates
It should be noted that GPs do not provide sick notes for schoolchildren. When children are absent from school owing to illness, schools may request a letter from a parent or guardian, and this is no different during an exam period. However, children who have missed exams due to illness are frequently told by schools that a note from a doctor is required; but this cannot be provided by a GP. Aside from the fact that parents/guardians are responsible for excusing their children from school, GPs cannot provide retrospective sickness certification. When a child suffers from a long-term condition, any certification will be provided by the responsible specialist.
GPC has sought and received confirmation from the Office of the Qualifications and Examinations Regulator that Awarding Organisations make no requirement for pupils to obtain a medical certificate in support of their application for special consideration. Students are asked for information in support of their application, but this may take the form of a statement by the school. The Joint Council for Qualifications has confirmed that as far as they are concerned, if a student was absent from an examination as a result of illness and has the support of the school or centre to be absent, special consideration will be granted on that basis. Awarding organisations do not insist that medical proof is provided.
Are you under 25? If you have not been vaccinated at school you are now eligible for your MenACWY vaccination which helps protect you from four types of meningitis and blood poisoning - Men A, C, W, and Y. Contact us now to book an appointment.
Getting the MenACWY vaccine and knowing the symptoms of meningitis could save your life.
Between September 2019 and 31st August 2020. Who is eligible? Current age 70, 71, 72, 73, 74, 75 78 or 79. If you were born after 1/9/1942 and you are 77 then you are eligible but if you were born before 2/9/1942 then you will become eligible on your 78th birthday. Please contact us to book an appointment for your shingles vaccination.
Information for teenagers
Please remember we offer a confidential service to everyone including under 16's. This means we DO NOT discuss the conversations you have with us with anyone else. You DO NOT need to tell the receptionist why you need to see a Doctor or Nurse. You are welcome to bring a friend or relative to your appointment or you can come by yourself if you prefer. You DO NOT have to sit in the main waiting area but can ask to wait somewhere more private.
Access to medical records
You can now apply to view your medical records online. We do ask you to come in to Surgery to read over the information leaflet and also complete an application form. You will need to bring some ID with you, preferably photographic ID.
Lose weight, drink less, move more?
Do you want to be able to be weighed at a time that suits you without being tied into a class? Why not come along and use our Surgery Pod to weigh in at a time to suit you. We recommend the NHS choices 12 week plan which you can access by clicking here or ask at reception if you would like us to print a copy for you.
Why not make it a joint effort and bring along your friends or family. The Pod is available to use from 8am to 6pm Monday - Friday.
The Surgery pod is located in the main waiting room. We would encourage you to use the pod ahead of your appointment to check your blood pressure, weight, answer any relevant questionnaires and more. The information can be sent straight to your medical record for the clinician to view therefore allowing the clinician more face to face time with you.
Or why not drop in regularly and use the pod, no appointment is necessary and you can keep an eye on your blood pressure, weight etc. The pod is user friendly and staff are more than happy to guide you through how to use the pod.
We use an electronic prescription service known as EPS, which means we can send your prescription electronically to a Pharmacy of your choice. If Towlers Chemist already collect your prescription on your behalf we will send this to them electronically now in most cases. Please note there are a small number of medications which cannot be sent electronically and may still have to be printed out in paper form. Please contact your local pharmacy for more information or click here
Did you know that most of our routine GP and Nurse and Health Care Assistant (HCA) appointments are available to book online. If you would like a username and password to be able to book appointments, order prescriptions, cancel appointments and much more 24 hours a day, 365 days a year then please contact reception (please note you will need to attend the Surgery in person to receive this information).
Patient participation group (PPG)
For a summary of the actions we have taken after feedback from your PPG please have a look at Patient Group- notes from meetings.
We will send you text messages to confirm your appointment and remind you of your appointment if you provide us with your mobile number. We can also send you messages from your GP if you complete one of our consent forms. Please call in to reception and complete our consent form for this useful service.
Statement of intent
New contractual requirements came into force from 1st April 2014 requiring that GP Practices should make available a "statement of intent" in relation to the following IT developments.
- Summary Care Record (SCR)
- GP to GP record transfers (GP2GP)
- Patient online access to their GP medical record
The same contractual obligations require that we have a "statement of intent" regarding these developments in place and publicsed by 30th September 2014. Please click here for our statement of intent.
(Site updated 21/10/2020)