Save time and Consult with us online.
We've introduced an online consultation service so you don't always need to come into the practice to get our medical expertise. Why not save time and try our new online service.
You can input your symptoms online and will receive a response from our practice - usually that day, if a request is received within the online consultation daily request times, and will be either given advice, directed to other sources of support such as the pharmacy, receive a telephone or video consultation. You will also have access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you avoid an appointment altogether. The system is easy to use and if you can shop online then you can consult online.
What are online consultations?
Online consultations is a secure service provided by your practice that gives patients the opportunity to request help for a non-emergency medical problem or other practice matter at any time, even when the practice is closed. You will receive a response usually by the end of the next working day at the very latest. This means that if you wish to contact the practice out of hours, on a Sunday for instance, with a request which does not require an immediate or emergency response, you can send your request and you will be contacted once the practice is next open and the request has been reviewed.
What kind of question can I ask?
You may ask anything that does not require an immediate emergency response. There are generally two categories of question:
1. An admin or other query, for instance: "have you sent the letter for my referral yet" or "when is my review due?"
2. A request for help with a non-emergency medical problem. If you select this option you will be asked to enter the reason you are requesting help e.g. sore throat, back pain etc. and then you will be asked a series of relevant medical questions. The answers to these questions will provide very useful information to help the GP or Practice Nurse decide what to do next in order to help you best.
What happens if I cannot find a suitable subject?
In the unlikely event that you are unable to find a match for the problem that you enter, you will be prompted to send a simple message about your issue. You will then be contacted to discuss your request as though you had completed a questionnaire.
Why is this system better than just speaking to the doctor or nurse?
Giving the GP or nurse the opportunity to review and think about your problem and list of symptoms before discussing it with you will enable your doctor or nurse to be better prepared and can lead to a more efficient resolution of your problem. There is also evidence that providing the information and being stimulated to think about the medial issue by the questionnaire is a positive experience for patients.
How do I know how long the questionnaire will take?
It's difficult to predict how long individual questionnaires will take to complete as each question you're asked depends upon the answer you gave to previous questions. Most questionnaires are completed within 5 to 10 minutes, however if your problem is particularly complex you may find that it takes longer than this; please bear with the process though as the information will be very useful both to you and the GP or nurse who will be treating you.
What happens to the information gathered?
Any information gathered is sent directly to your practice. This will then be handled within the practice the same way as any other information patients provide and will be subject to the usual privacy and security rules. The information you enter, in a totally anonymised fashion, may be used for service improvement however it will not be released to any third parties or be kept in an identifiable format.
Does the system use artificial intelligence to decide on a course of action?
No. The consultation you send is always reviewed and assessed by an appropriately qualified member of our team. If you send an administrative consultation this will be one of our administrative team who may then discuss this with a clinician (e.g. if you ask when your repeat prescription will be ready they may need to check with a doctor). If you send a medical consultation this will always be assessed by an appropriately qualified clinician.