Self-refer to Physiotherapy
Did you know that you can self-refer to the Physiotherapist instead of your GP referring you? YOURPHYSIO is the NHS Physiotherapy website for our area. The aim of the website is to provide help and information to assist you in the early management of common injuries and pain problems. It also offers detailed guidance on living with a long term condition such as osteoarthritis. If you feel you need to see a Physiotherapist then please click https://www.yourphysio.org.uk/
Mental health and wellbeing website
Recovery College Online offers information on a range of mental health and wellbeing topics, as well as an e-learning area. Information and courses are now available on the website for children and young people, their parents and carers, teachers and other professionals, as well as the existing information for adult mental health. Log on now at www.recoverycollegeonline.co.uk
ESCAPE-pain is a group education and tailored exercise programme for people with chronic joint pain or osteoarthritis. The programme runs twice weekly for six weeks. The programme will help you carry out normal activities, manage your symptoms, become more active and/or continue to exercise. Classes are run virtually at the moment. You can self-refer by completing the form at https://www.northyorkshiresport.co.uk/escape-pain or by telephoning 01423 226303.
What can I do to help?
There are lots of things that patients can do to help the Surgery and in turn the NHS as a whole. The following information is available on our tv screen in the waiting room and you may find it useful.
Register for online services: Ordering your repeat prescription and booking appointments online is as easy as ordering your shopping or purchasing an item online.
Make sure your contact details are up to date: If you have moved recently, changed your name, changed your phone number then please let us know.
Text and email messaging: Please complete the consent form at reception to allow us to contact you via these methods.
Electronic prescribing service (EPS): Please let us know which Pharmacy you would like us to send your prescription directly too. This saves us time at reception and GP's do not have to sign 100+ prescriptions each day, it saves the NHS money in storage as every prescription which is printed has to be stored for a retention period.
Order medication in time: Try not to run out of your medication. If you do run out, ring us and let us know, do not leave a message on the repeat prescription line but speak to us instead. We will ask you to contact the Pharmacy to let them know that you require your prescription urgently to ensure they can dispense it quicker than routine prescriptions.
Only order what you need: Do not stockpile medication. Once medication leaves the Pharmacy it is not able to be given to any other patient even if you return it unopened.
Use your local pharmacy: Pharmacies do more than dispense prescriptions and medicines. Many also offer advice on bugs and viruses, minor ailments, tummy troubles, skin conditions and allergies. Treatment for common childhood illnesses and infections. Emergency contraception. Stop smoking treatment and advice. Screening and health checks.
We are a primary care centre: If you suspect you or someone else is having a suspected heart attack, stroke or life threatening emergency this is best managed by the Emergency Department. Call 999.
Summary Care record: Let us know if you would like additional information to be added to your summary care record.
Investigation results: If you have been seen by a consultant and they have asked for an investigation to be performed for instance an x-ray/ultrasound/MRI/endoscopy then the result of that investigation will go back to the Consultant. We will only be notified once the Consultant has written to us. Please contact the hospital directly regarding results.
Hospital appointments: We do not have access to the hospital booking system and are not aware of the specific waiting times at hospitals. Please contact the hospital directly.
Booking an appointment: Trust the receptionist. Book to see the right health professional. Is your problem ongoing? If so try to see the same doctor about it. Before booking another appointment, have you tried everything your doctor suggested last time? Cancel and re-arrange appointments if you will be late or can't make them.
Before your appointment: Plan what you are going to say. Consider answers to common questions. Prioritise your concerns. Is a friend more likely to help you explain? Bring them along. Consider what you are looking for. Treatment? An opinion? Reassurance? A referral? Consider writing it all down. Dress appropriately. Have a wash and try to be clean, especially if having intimate examinations.
In the waiting room: Turn up on time. If using a translator consider telling them about your problem whilst you wait. Consider taking off some of your layers in the waiting room in preparation for your examination. Try and be patient with us. If we are running late there is probably a good reason. Encourage your children to be on their best behaviour. Don't give them something to eat while you wait. Fill in a Family & Friends Test form. Read the information on the tv screen and browse the selection of leaflets and posters. There may be information in the waiting room which could be beneficial to you or a family member or friend.
In the consultation: Your doctor does not remember every detail of your medical history. Be realistic about what can be achieved in 10 or 15 minutes. If you have a list of problems, let us know at the beginning so we can decide what to focus on. Try not to go off topic with your answers. Expect to answer questions, lots of them. Be specific with timings of symptoms. Did it start today, yesterday or a week ago? Don't hide things. What are your ideas, concerns and expectations of us. Tell the truth. Don't make up answers or tell us what you think you want us to hear. Don't leave without getting your main question answered. Try and bring it up early. Turn your mobile off. If you forget and it rings, please don't answer it.
The treatment: Be involved in your treatment. If something did or did not work before let us know. Please respect our opinion. You are free to ask for a second opinion. Ask your doctor questions if you don't understand.
Examination tips: Cover your mouth when you cough. Encourage children to do the same. When a doctor is examining your chest breathe deeply but relatively quickly - 2 seconds in and 2 seconds out. Try not to talk while we are listening to your chest. If you are having an intimate examination please do not worry, we have seen everything before.
Stay well: Having your flu jab and other vaccinations is a quick and easy way to stop you becoming ill and spreading illness to others. Keeping your first aid kit and medicine cabinet well stocked at home will help you treat illnesses quickly yourself and mean you may not need to see your doctor.
Stay warm: Stay warm particularly during the winter months as cold weather can affect your health.
Sleeping well, exercising regularly, drinking enough fluids and eating the right foods will help you stay healthy and stop you becoming ill. You can get lots more information on staying well by clicking here.
Scarborough & Ryedale Weight Management Service
The North Yorkshire service is available to individuals above the age of 18, who either live, work or have a GP in the Scarborough or Ryedale District.
The adult weight management service is run aiming to improve the overall lifestyle of patients in addition to helping them achieve sustainable weight loss. This is a FREE service and you can find out more here; NHS Weight Management - YOURhealth: Delivering positive health outcomes. (nhs-health-trainers.co.uk)
Due to Covid19 the service is currently offering a virtual 24 week weight management service. For more information call: 0800 9177752 or email: HNF-TR.email@example.com
Shared Decision Making - working with patients to make individual choices
Shared decision making is the conversation that happens between a patient and their health professional to reach a healthcare choice together. This conversation needs patients and professionals to understand what is important to the other person when choosing a treatment.
Patient Decision Aids are specially designed information resources that help people make decisions about difficult healthcare options. They will help you to think about why one option is better for you than another. People's views change over time depending on their experiences and who they talk to. Understanding what is important to you about your decision will help you choose the option that is best for you.
If you are thinking about having a knee or hip replacement or screening for prostrate cancer then we recommend that you look at the shared decision making information provided by the NHS.